At Nayla Create, we are committed to delivering your crafting supplies and kits with care and efficiency. Our goal is to ensure a smooth and satisfactory shipping experience for every customer.
Order Processing
All orders are processed after confirmation via our Cash on Delivery (COD) method. Once your order is confirmed, it will be prepared and packed with attention to detail to ensure your items arrive safely.
You will receive a confirmation message after placing your order, and we may contact you via phone or email if any additional verification is needed.
Shipping Methods
We work with reliable courier partners to deliver orders directly to your doorstep. All orders are shipped using trusted local or international delivery services based on your location.
Shipping Charges
Shipping fees may vary depending on the size, weight, and destination of your order. Any applicable shipping charges will be clearly displayed at checkout before you complete your order.
From time to time, we may offer free shipping promotions — be sure to follow us or subscribe to our newsletter to stay updated.
Order Tracking
If tracking information is available, it will be shared with you via email or SMS once your order has been dispatched. You can use this information to monitor the status of your delivery.
Damaged or Lost Packages
If your package arrives damaged, please contact us immediately at [email protected] with your order number and photos of the damaged product(s). We will review your case and provide a resolution.
In rare cases of lost packages, please reach out to us so we can assist you in coordinating with the courier service.
Need Help?
For any shipping-related questions, feel free to reach out to us at: